Customer Retention Specialist - Field Canvassing (Solo Role)

Astra Credit Companies is seeking a motivated and results-driven Customer Retention Specialist - Field Canvassing to join our dynamic team in Surakarta, Jawa Tengah. In this solo role, you will play a pivotal part in driving customer acquisition and retention efforts. As a field canvasser, you will directly interact with potential and existing customers, building strong relationships and ensuring their needs are met. This is an exciting opportunity to make a tangible impact on our business growth.

Our team in Surakarta is at the heart of our operations, and we are looking for someone who is not only passionate about customer service but also has a strong sense of initiative and adaptability. You will be responsible for conducting field visits, gathering customer feedback, and implementing strategies to improve customer satisfaction and loyalty.

If you are a proactive and detail-oriented individual with a proven track record in customer retention and field sales, we invite you to apply. Join us in Surakarta and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Conducting field visits to existing and potential customers to gather feedback and assess their needs.
• Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty.
• Implementing customer retention strategies and initiatives to improve customer engagement.
• Collecting and analyzing data on customer behavior and preferences to inform business decisions.
• Providing regular reports and updates to the management team on customer retention efforts and outcomes.
• Collaborating with the sales and marketing teams to align customer retention strategies with overall business goals.
• Assisting in the development and execution of field canvassing plans and schedules.
• Ensuring compliance with company policies and procedures in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer retention, field sales, or a similar role.
• Proven track record of achieving customer retention and satisfaction goals.
• Strong communication and interpersonal skills with the ability to build and maintain customer relationships.
• Excellent organizational and time-management skills to effectively manage multiple field visits.
• Proficiency in using Microsoft Office Suite, including Excel and PowerPoint.
• Valid driver's license and access to a reliable vehicle for field visits.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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