Customer Service Representative - Healthcare Account (Start Date: August 31)

Join Global Healthcare Resource as a Customer Service Representative (CSR) for our Healthcare Account and play a pivotal role in delivering exceptional service to clients in the medical and healthcare sector. Based in the vibrant and culturally rich locations of Canggu, Bali, you'll be part of a dynamic team that values innovation, collaboration, and a commitment to excellence. This role offers a unique opportunity to work with a diverse client base, providing them with the support they need to navigate the complexities of the healthcare industry.

As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring their needs are met with prompt and efficient service. You'll handle inquiries, resolve issues, and provide tailored solutions, all while maintaining a high level of professionalism and empathy. This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about making a difference in the healthcare sector.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients in the medical and healthcare sector, ensuring their needs and inquiries are met promptly and efficiently.
• Handle and resolve client issues and complaints, working closely with internal teams to find effective solutions.
• Assist in the management of client accounts, including order processing, inventory management, and order fulfillment.
• Develop and maintain strong relationships with clients, building trust and loyalty through consistent, high-quality service.
• Collaborate with the sales and marketing teams to understand client needs and provide support for product and service information.
• Utilize CRM software, such as Salesforce or HubSpot, to track client interactions and manage account information.
• Stay up-to-date with industry trends and best practices in the medical and healthcare sector to provide informed advice and support to clients.
• Contribute to the development and implementation of customer service strategies and initiatives to improve client satisfaction and retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, account management, or a related role in the medical or healthcare industry.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and internal teams.
• Excellent problem-solving and decision-making skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is required. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work well in a team environment and contribute to a positive and collaborative workplace culture.
• Passion for the medical and healthcare industry and a commitment to providing exceptional service to clients.

🛠️ Keahlian

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