Internal Technical Support Specialist

Join our dynamic team as an Internal Technical Support Specialist and play a pivotal role in ensuring seamless operations and exceptional customer service. This position is ideal for a detail-oriented professional with a passion for technical support, data analysis, and customer satisfaction. At Private Advertiser, we are committed to delivering top-notch technical solutions and fostering a collaborative environment where your skills and expertise will be valued.

In this role, you will be responsible for providing technical assistance to internal teams, troubleshooting issues, and ensuring the smooth operation of our systems. You will work closely with cross-functional teams to identify and resolve technical problems, analyze data to improve processes, and provide training to enhance the technical proficiency of our employees. If you are looking for a challenging and rewarding career in the technical support field, Private Advertiser in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung offers an exciting opportunity for growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to internal teams, ensuring seamless operations and exceptional customer service.
• Troubleshoot and resolve technical issues promptly and efficiently.
• Analyze data to identify trends, patterns, and areas for improvement in our technical processes.
• Develop and implement solutions to enhance the efficiency and effectiveness of our technical operations.
• Provide training and guidance to internal teams on technical matters, ensuring they are equipped with the necessary skills and knowledge.
• Collaborate with cross-functional teams to ensure that technical issues are addressed and resolved in a timely manner.
• Stay up-to-date with the latest industry trends and technologies to ensure that our technical operations remain current and competitive.
• Maintain accurate records of technical issues, resolutions, and training sessions for future reference and analysis.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, data analysis, or a related field.
• Proficient in using technical support tools such as ServiceNow, Jira, and Zendesk.
• Strong analytical skills with experience in data analysis tools like SQL, Excel, and Tableau.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong problem-solving skills and the ability to think critically and creatively to identify and resolve technical issues.
• Certifications in ITIL, PMP, or a related field are a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

Lowongan Terkait