Airbnb & Villa Reservation Specialist - Bali

Join a dynamic team in the heart of Bali as an Airbnb & Villa Reservation Specialist! This role is perfect for hospitality professionals who thrive in a fast-paced environment, managing luxury villa listings, guest inquiries, and seamless reservations. You’ll play a key role in ensuring our guests have an unforgettable experience, from the moment they book to their departure.

At Private Advertiser, we’re passionate about transforming Bali’s most exclusive villas into unforgettable stays. Based in Badung, you’ll be part of a team that values innovation, guest satisfaction, and operational excellence. This isn’t just a job—it’s an opportunity to grow in a vibrant, fast-growing hospitality company.

Daily, you’ll handle everything from managing Airbnb listings and responding to guest inquiries to coordinating with villa owners and ensuring smooth check-ins and check-outs. With tools like Airbnb Host Dashboard, Google Calendar, and WhatsApp, you’ll streamline operations and deliver exceptional service.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize Airbnb and direct villa listings to maximize bookings and guest satisfaction.
• Respond promptly to guest inquiries and manage reservations using Airbnb Host Dashboard and other booking platforms.
• Coordinate with villa owners to ensure accurate property listings and availability.
• Handle check-ins and check-outs, including key exchanges and property inspections.
• Resolve guest complaints and issues professionally and efficiently.
• Collaborate with the marketing team to promote available villas and special offers.
• Monitor guest feedback and use it to improve services and guest experiences.
• Maintain accurate records of all reservations and guest communications.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, travel, or a related field, preferably in a luxury or vacation rental setting.
• Proven experience managing Airbnb or similar platforms, with a strong understanding of their features and best practices.
• Excellent communication skills, both written and verbal, with the ability to handle multiple guest inquiries simultaneously.
• Strong organizational skills with the ability to manage time effectively in a fast-paced environment.
• Familiarity with Google Workspace, including Google Calendar and Google Sheets, for scheduling and record-keeping.
• Customer service-oriented mindset with a passion for delivering exceptional guest experiences.
• Ability to work independently and as part of a team in a collaborative environment.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with both international and local guests.

🛠️ Keahlian

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