Administrative Staff (Contract) - Seminyak, Bali

Join H-Ostel Kuta Bali, a vibrant and dynamic hospitality brand in the heart of Seminyak, as our next Administrative Staff on a contract basis. We are seeking a detail-oriented, proactive professional to support our team with seamless administrative operations, ensuring smooth daily functions and exceptional guest experiences. In this role, you'll handle everything from managing reservations and guest communications to organizing travel documents and coordinating with local vendors. This is a fantastic opportunity to work in a bustling, international environment while gaining valuable experience in the hospitality industry.

As our Administrative Staff, you'll be the backbone of our operations, working closely with our front desk and housekeeping teams to maintain the highest standards of service. You'll use tools like Microsoft Office Suite and our proprietary Property Management System (PMS) to streamline processes and enhance efficiency. With a focus on accuracy and organization, you'll play a crucial role in keeping our operations running smoothly, allowing our team to deliver exceptional service to our guests.

📋 Tanggung Jawab Pekerjaan

• Manage guest reservations and check-ins/outs using our PMS and booking platforms
• Handle guest communications, including confirmations, changes, and cancellations
• Organize and distribute travel documents, such as visas and travel itineraries
• Maintain and update guest records and databases
• Coordinate with local vendors and service providers for room service, laundry, and other guest needs
• Assist with inventory management and ordering for administrative supplies
• Support the front desk and housekeeping teams with operational tasks and problem-solving
• Ensure compliance with hotel policies and procedures, and maintain a high standard of confidentiality

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in administrative or hospitality roles
• Proven ability to manage multiple tasks and prioritize workloads effectively
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia
• Strong organizational skills with the ability to work in a fast-paced environment
• Familiarity with Microsoft Office Suite and basic knowledge of PMS systems
• Detail-oriented with a keen eye for accuracy and a commitment to maintaining confidentiality
• Ability to work well under pressure and meet tight deadlines
• Flexible and adaptable, with a positive attitude and a strong work ethic

🛠️ Keahlian

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